From a slow leak behind the drywall to a full basement flood, Sturgeon Bay property owners call Aqua Guard Water Damage because we show up with the right gear the first time — no guesswork, no upsells at the door.
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Our Sturgeon Bay technicians hold IICRC water restoration certifications and carry that training into every job, from a Category 1 clean-water leak to a Category 3 sewage backup. We're not a call center routing you to a random subcontractor; we're the crew that shows up.
We answer our own phones around the clock in Sturgeon Bay, which means the person who books your appointment already knows our schedule, our crew availability, and how fast we can realistically get a truck to your address.
Beyond the technical certifications, our crews are trained to communicate clearly under pressure, because a homeowner dealing with a flooded home deserves plain answers, not jargon.
A stain that keeps reappearing after you paint over it is a signal, not a coincidence — the moisture source behind the wall hasn't been addressed and needs a moisture meter reading, not a fresh coat of paint. Repainting without finding the source just hides the problem for a few more weeks.
A persistent musty smell in a basement or bathroom usually means microbial growth has already started somewhere you can't see, often inside wall cavities or under flooring. Air fresheners will mask it temporarily but won't touch the actual source.
Tile that suddenly sounds hollow when you tap it often means the mortar bed underneath has been sitting in moisture long enough to lose adhesion. That hollow sound rarely resolves on its own.
If your usage climbs but nothing in your household routine changed, a hidden leak behind a wall or under the foundation is worth investigating immediately, since slab leaks rarely announce themselves any other way.
Wallpaper that lifts at the seams after being fine for years is often a sign that humidity or a slow leak has changed the moisture level inside that wall.
Dark spotting in grout lines or around window frames is often the first visible sign of a moisture problem that's been developing for weeks.
We treat Flood Damage Repair as one continuous job rather than a series of handoffs — the crew that extracts the water is accountable for the drying results, and the drying results determine what reconstruction is actually needed.
We prioritize extraction speed above everything else in the first hour, because every additional hour standing water sits raises the odds of secondary damage to subfloors and framing.
Drying logs track humidity, surface moisture, and airflow at every checkpoint, so you get documented proof the structure is dry before we close out the job — useful for your insurance claim too.
Category 3 blackwater intrusions require full PPE, controlled demolition of porous materials that can't be sanitized, and hospital-grade antimicrobial treatment before reconstruction begins.
Once structural drying is underway, we apply antimicrobial treatments to studs, subfloor, and other porous surfaces to stop mold colonies before they establish, especially in areas that stayed wet more than 48 hours.
We handle everything from replacing water-damaged drywall and insulation to refinishing floors, so the property is restored to pre-loss condition under one contract instead of three.
We inventory and pack out contents that need to leave the affected area during drying, then coordinate their return once the space is verified dry and repairs are complete.
Dispatch asks enough to prep the right equipment before the truck even leaves, so the crew isn't guessing what they'll find on arrival.
Technicians arrive with moisture meters and thermal cameras to map exactly how far the water has traveled, including inside walls and under flooring where you can't see it.
We set drying equipment based on the specific moisture readings taken during assessment, not a generic placement pattern.
Final verification is where a lot of shortcuts get taken industry-wide — we treat it as mandatory, not optional.
We operate under proper licensing and insurance in every market we serve, with documentation available on request.
A crew close by isn't a marketing line — it's the difference between drying equipment running in an hour versus waiting half a day.
You get a written estimate before work begins, not a surprise invoice after the drying equipment is already running.
We stand behind every job with a documented re-inspection before we consider the work complete.
If our moisture readings don't hit a safe drying standard on schedule, we keep equipment on site at no additional cost until they do — that's the standard we hold ourselves to.
That same standard applies whether it's a single flooded bathroom or a full commercial loss — the sign-off criteria don't change based on job size.
Call +1-844-234-5373Our Sturgeon Bay coverage area spans 54235, with trucks positioned to reach any address in the service radius quickly.
We track call volume by zip code across Sturgeon Bay to keep crew staffing matched to where emergencies actually happen most often.
"The team here in Sturgeon Bay treated our emergency like it actually mattered, not like another ticket in a queue, and the drying documentation they left us was thorough enough to hand straight to our insurer."
James R., Sturgeon Bay"What impressed me most was the daily moisture log — I could actually see the numbers improving instead of just being told to trust the process."
Denise M., Sturgeon Bay"The sewage backup in our laundry room was handled with full PPE and proper disposal of the ruined flooring. I appreciated that they explained the Category 3 contamination process before starting."
Marcus T., Sturgeon Bay"The reconstruction crew matched our original flooring almost perfectly after the water damage repair — you'd never know there was a leak."
Priya S., Sturgeon Bay"Drying logs were shared with us daily so we always knew exactly where the job stood, not just a vague 'it's drying' update."
Carlos V., Sturgeon Bay"Our commercial unit flooded overnight and they had industrial equipment running before our staff arrived for the morning shift."
Angela F., Sturgeon Bay"The tech explained exactly which boards needed to come out and which ones tested dry enough to keep, so we didn't pay to replace more than necessary."
Tyrone B., Sturgeon Bay"Storm runoff got into our crawl space and the smell alone told us something was wrong. The crew found the vapor barrier had failed and fixed the actual cause, not just the symptom."
Wendy K., Sturgeon Bay